At jilicc, we believe gaming should always be fun and within your means. This page outlines the tools, guidelines, and support resources available to every player in the Philippines to help you keep your experience healthy and enjoyable.
jilicc is committed to providing a safe, fair, and enjoyable gaming environment for all players in the Philippines. We understand that while most players engage with our platform purely for entertainment, some individuals may develop habits that go beyond healthy play.That is why we have built a range of responsible gaming tools directly into the platform, so you always have the means to manage your activity. Our team regularly reviews player behaviour patterns to identify signs of problem gambling and reach out proactively where needed. We take our obligations under Philippine gaming regulations seriously and work alongside recognised support organisations to ensure help is always within reach. Responsible gaming is not just a policy for us — it is a core part of how jilicc operates every single day.
Gaming should never feel like an obligation, a way to recover losses, or a source of stress in your daily life. If you ever feel that your gaming habits are affecting your finances, relationships, or mental wellbeing, we strongly encourage you to use the tools available on this page or reach out to our support team immediately. The resources listed here are available to every registered player in the Philippines at no cost and with no judgment. Taking a break, setting a limit, or asking for help is always the right move — and jilicc will support you every step of the way. Your wellbeing matters far more to us than any single session of play.
Every jilicc account comes with built-in controls to help you stay in charge of your gaming experience.
Set a daily, weekly, or monthly cap on how much you deposit into your jilicc account. Once your limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending within a budget you are comfortable with. Limits can be lowered at any time and take effect immediately. Requests to raise a limit are subject to a mandatory cooling-off period to protect your interests.
Choose how long you want each gaming session to last, and the platform will notify you when your chosen time is up. You can set limits ranging from 30 minutes to several hours depending on your preference. When the session timer expires, you will receive a clear on-screen reminder before any further play is possible. Keeping track of time is one of the simplest habits that separates recreational gaming from problematic behaviour. We recommend all players — not just those with concerns — to use this feature regularly.
If you feel you need a short pause from gaming, you can activate a temporary break of 24 hours, 7 days, or 30 days directly from your account settings. During a break period, you will not be able to log in, place bets, or make deposits — giving you genuine time away from the platform. This feature is designed for players who want a brief reset without committing to a full self-exclusion. Your account and balance remain safe and intact throughout the break. You can request a break at any time, and it activates immediately upon confirmation.
For players who feel they need a longer or permanent break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, your account is immediately suspended and you will not be able to register a new account during the exclusion period. We will also remove you from all marketing communications for the duration of your exclusion. This is a serious and binding commitment, and we treat every self-exclusion request with the utmost care and confidentiality. If you are considering this option, please contact our support team who can guide you through the process.
Your account dashboard gives you a clear view of your gaming history, including total time spent, games played, deposits made, and net results over any selected period. Reviewing your activity regularly is a healthy habit that keeps you informed and in control of your gaming behaviour. Transparency about your own patterns is often the first step toward making positive adjustments. We make this data easy to access so there are no surprises when you review your account. Knowledge of your own habits is one of the most powerful responsible gaming tools available.
Our customer support team is available around the clock to assist with any responsible gaming concerns, whether you need help setting a limit, activating a break, or simply want to talk through your options. All conversations related to responsible gaming are handled with complete confidentiality and without any negative impact on your account. We can also connect you with external support organisations in the Philippines that specialise in gambling-related concerns. You are never alone in managing your gaming habits — help is always just a message away. Visit our FAQ page for quick answers to common responsible gaming questions.
Problem gambling can affect anyone, regardless of age, income, or experience level. It often develops gradually, which is why it is important to check in with yourself regularly and be honest about how gaming fits into your life. The following signs may indicate that gaming is becoming a concern rather than a source of entertainment.
Continuing to play in an attempt to win back money you have already lost is one of the clearest warning signs of problem gambling. Losses are a normal part of gaming and should never be treated as debts to be recovered.
If you find yourself spending money set aside for rent, food, bills, or other essentials on gaming, this is a serious sign that your habits need to change. Gaming should only ever be funded from disposable income.
Prioritising gaming over time with family, friends, or colleagues, or hiding your gaming activity from loved ones, can be a sign that it is taking up more space in your life than is healthy.
Feeling restless, anxious, or irritable when you are not able to play, or using gaming as a way to escape stress or negative emotions, are signs worth taking seriously and discussing with a professional.
If any of these signs feel familiar, please use the tools available in your account or contact our support team. You can also reach out to the National Council on Problem Gambling Philippines or other local support services for confidential guidance. Taking action early makes a significant difference — and jilicc is here to support you through that process.
Our support team is available 24/7 to assist with any responsible gaming concern. You can also browse our FAQ for quick answers about account limits, breaks, and self-exclusion.